About family tree
- Can I print my family tree?
- The smartphone version does not support printing of your family tree.
If necessary, please use our family tree making service.
The PC version supports printing.
- Will you search and fill in my family tree for me?
- Japanese only.
About output requests and investigation requests
- How long does shipping take?
- As the time of shipping varies with the order, we will contact you regarding the shipping times promptly after your order.
- Can I contact you by telephone?
- We do not accept orders or inquiries via telephone.
Please use the "Contact" link located on the homepage.