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FAQ

About family tree


  • Q
  • Can I print my family tree?

  • Q
  • Will you search and fill in my family tree for me?
  • A
  • Japanese only.

About output requests and investigation requests


  • Q
  • How long does shipping take?
  • A
  • As the time of shipping varies with the order, we will contact you regarding the shipping times promptly after your order.

About site

  • Q
  • Can I contact you by telephone?
  • A
  • We do not accept orders or inquiries via telephone.
    Please use the "Contact" link located on the homepage.
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